3.2 Discussion: Quality Improvement Metrics


Measurement is the start of all quality management initiatives. Measurement answers the question, “How are we doing?” The next step in the cycle is assessment, which asks, “Are we meeting expectations?” If you are not meeting the desired outcomes, this is the initiation of improving performance. To ensure identification of the correct improvement efforts, the quality management team must have the knowledge of analyzing data to “tell the story” related to the current state. The assessment phase in quality management involves data analytics.

Upon successful completion of this discussion, you will be able to:

  • Select the best method of presenting data.
  • Assess the best data display for various audiences.
  • Outline the best data display to outline trends in performance.


  1. Review the rubric to make sure you understand the criteria for earning your grade.
  2. Review Chapter 4, “Evaluating Performance,” in Introduction to Healthcare Quality Management.
  3. Review responses from the 3.1 Devotional.
  4. Navigate to the threaded discussion and respond to the following discussion prompts:
    1. Compare and contrast three data display methods (pie charts, histograms, control charts, etc).
    2. Outline at least two methods that would be beneficial for your group project and why.
    3. Reflecting on the 3.1 Devotional, what spiritual insights would you use to complement the quantitative data presentation?
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